FAQ

Frequently Asked Questions (FAQ)

Welcome to the Lunbury Frequently Asked Questions FAQ page. 

Here you’ll find answers to the most common questions our customers ask. If you need additional support, feel free to reach out to our team anytime.

Question #1: When will my order arrive?

Answer: Our delivery timeframes generally follow this schedule:

• Handling time: 1–2 business days
• Transit time: 6–8 business days
• Estimated delivery time: 7–10 business days

For more information, please visit our Shipping Policy.

Question #2: Do you provide free shipping?

Answer: Yes, orders shipping within the United Kingdom qualify for free shipping. More details are available in our Shipping Policy.

Question #3: Where is your business located?

Answer: Lunbury is based in United Kingdom, offering a curated selection of products and shipping to customers in the United Kingdom.

Question #4:What if my order arrives damaged or defective?

Answer: If your package arrives with any issues, contact us immediately. We will replace defective items at no charge, provided they are returned within 30 days. Review our Return Policy for full details.

Question #5: Can I cancel my order after placing it?

Answer: Yes, you can cancel your order within 24 hours of submitting it. Contact our support team right away if you need to cancel.

Question #6: What is your return policy?

Answer: We offer a simple, customer-friendly return process. You can find the complete return guidelines on our Return Policy.

Question #7: When will I receive my refund?

Answer: Once we receive your returned item and complete the inspection, refunds are issued back to your original payment method. Most refunds show up within 7 business days. Refer to our Refund Policy for more information.

Question #8: Do your products include a warranty?

Answer: Yes, all purchases come with a 30-day warranty. Visit our Return Policy for full warranty terms.

Question #9: How do I contact customer support?

Answer: You can reach our team through the Contact Us or by emailing info@lunbury.com.

Question #10: Do you offer international shipping?

Answer: At this time, we only ship to locations within the United Kingdom.

Question #11: Do you have a physical store?

Answer: We operate exclusively online, which allows us to offer better pricing and a wider selection of products.

Question #12: Can I place a bulk order?

Answer: Yes, bulk orders are welcome. Contact our support team for assistance with large or organizational purchases.

Question #13: How do I exchange a product?

Answer: Instructions for exchanges can be found in our Return Policy.

Question #14: How can I track my order?

Answer: You can follow your package updates through the Track My Order on our website.